Contact us
A question about your order, a product or delivery?
Our team is here to help you.
If you cannot find the answer you are looking for on our website or if some information is not entirely clear, you can contact us at the following address:
To help us process your request more quickly, please provide:
- your name,
- your order number,
- and photos or videos if your request concerns a product received.
Frequently Asked Questions
How long does it take to receive my order?
Orders are generally prepared within 1 to 3 business days.
Once shipped, delivery depends on your destination and the carrier's logistical conditions. Estimated delivery times are indicated at checkout or in the order confirmation email.
Please note that certain periods of high demand, logistical controls or external constraints may exceptionally extend delivery times.
How can I track my order?
When a tracking number is available, it will be automatically sent to you by email after your order has been shipped.
In some cases, tracking may take some time to display the first logistical movements.
What should I do if my package arrives damaged or if the product received is incorrect?
If your package arrives damaged or if you receive an incorrect or defective product, please contact us at:
within a maximum of 7 calendar days after delivery.
To facilitate the processing of your request, please include:
- your order number,
- photos or videos of the product,
- as well as a photo of the packaging received.
What is your return policy?
You have 14 days after receipt to make a return request in accordance with our refund policy.
Once the return is received and inspected, the refund or exchange will be processed as quickly as possible.
How to contact customer service?
You can contact us directly by email at:
Or via the contact form available on this page.
Customer Service
Monday to Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: closed
We generally respond within 24 to 48 business hours.